1. Online - at www.itsdelish.com
After you make a purchase, you should recieve an order confirmation number. As soon as the order is processed and ready to ship, you"ll recieve an email with the order info and tracking number.
2. By Phone - call us at 1-818-767-4533
Customer service representitives can take your orders during businesss hours 9 am PST to 5 pm PST Monday through Thursday and 9 am PST to 12 pm PST on Friday. Customer service is closed on Saturday and Sunday.
You can also find our products in many stores. To find a store near you click this link https://itsdelish.com/index.php/storelocator
There is no tax on food in the state of California.
You can choose from the shipping options at checkout. Standard orders typically get shipped within the same business day.
To check your package click this link and enter your tracking number https://itsdelish.com/index.php/ordertracking
Standard orders are shipped with USPS based on the options available at checkout. We also ship with UPS and FedEx when need be.
We stand behind the quality of our products. If there's a problem with your order we will do whatever it takes to make it right.
To Initiate a return, please contact us within 7 business days to inform us about your dissatisfaction with our product.
We ask that you keep the original packaging that your order came in as well as your invoice, this way we can insure that the return is a swift and smooth process.
Disclaimer: Please note, in the summer month we do include an ice pack with each order containig chocolate and certain meltable products to help it arrive in best possible condition. However, we do not take back meltable items such as chocolate. All orders containing meltable products are done at your responibility.
We reserve the right to refuse returns on open food packages due to health and safety concerns.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Let us know how were doing. It is our goal to offer great shopping experience. If there is an issue, kindly let us know so we can help.
If you had a nice experience please take a moment to share your thoughts so that other can benefit too.