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FAQS

Frequently Asked Questions

How do I place an order? 

1. Online - at www.itsdelish.com

After you make a purchase, you should recieve an order confirmation number. As soon as the order is processed and ready to ship, you"ll recieve an email with the order info and tracking number. 

2. By Phone - call us at 1-818-767-4533 

Customer service representitives can take your orders during businesss hours 9 am PST to 5 pm PST Monday through Thursday and 9 am PST to 12 pm PST on Friday. Customer service is closed on Saturday and Sunday.

You can also find our products in many stores. To find a store near you click this link https://itsdelish.com/index.php/storelocator

Do you charge sales tax?

There is no tax on food in the state of California.

When will my item get shipped?

You can choose from the shipping options at checkout. Standard orders typically get shipped within the same business day.

To check your package click this link and enter your tracking number https://itsdelish.com/index.php/ordertracking

Whats your shipping method?

Standard orders are shipped with USPS based on the options available at checkout. We also ship with UPS and FedEx when need be. 

    

What's your return policy?

We stand behind the quality of our products. If there's a problem with your order we will do whatever it takes to make it right. To Initiate a return, please contact us within 7 business days to inform us about your dissatisfaction with our product. We ask that you keep the original packaging that your order came in as well as your invoice, this way we can insure that the return is a swift and smooth process.  

Disclaimer: Please note, in the summer month we do include an ice pack with each order containing chocolate and certain melt-able products to help it arrive in best possible condition. However, we do not take back melt-able items such as chocolate. All orders containing melt-able products are done at your responsibility.    

We reserve the right to refuse returns on open food packages due to health and safety concerns. 

Other

We are commited to world class service and look forward to serving all our customers. However, we reserve the right to cancel any order due to typos, price mistakes or any other reason. We are not responsible for errors, typos and prices mistakes. Product images are for illustration purpuses only. Images and page content are copywrite by law. Orders are subject to current inventory, fulfillment and shipping capabilities. 

Is my private information secure?

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

See also our Privacy policy link below

 

We want your feedback!

 

   

Let us know how were doing. It is our goal to offer great shopping experience. If there is an issue, kindly let us know so we can help. 

 

If you had a nice experience please take a moment to share your thoughts so that other can benefit too.

https://itsdelish.com/index.php/contacts

 

Google Reviews

 

https://goo.gl/S2hIaQ

 

 

Thank you and have a wonderful day! Looking forward in serving you again soon!

Yours truly,

The Its Delish Team